Terms & Conditions – Canada

This agreement is executed by and between “The Guest” and the agent for the property owner, Samson Waters Vacation Rentals Inc., a company duly incorporated under the laws of Canada, jointly and severally, hereinafter referred to as “Samson Waters.”

TERMS & CONDITIONS OF RENTAL BY AND BETWEEN SAMSON WATERS AND THE GUEST:

RESERVATION DEPOSIT – A reservation deposit of 50% of the rental amount is required to confirm any reservation. The remaining balance is due and will be charged to The Guest 30 days prior to the arrival date. All payments made are non-refundable for any reason. Travel insurance is strongly recommended.

NON-REFUNDABLE DAMAGE WAIVER – A non-refundable damage waiver may be required for all rentals, payable at the time of booking. This waiver covers limited damage caused by The Guest. The Guest is financially and legally responsible for all damage to the property, including common areas. Any damages exceeding the waiver limit will be charged to The Guest’s credit card. The Non-Refundable Damage Waiver fees are as follows:

  • Studio & 1-bedroom properties – CAD $50, covering up to CAD $1,000 in damages
  • 2 and 3-bedroom properties – CAD $70, covering up to CAD $1,500 in damages
  • 4+ bedroom properties – CAD $125, covering up to CAD $2,000 in damages

Damages include but are not limited to:

  • Exceeding the maximum allowed occupancy as stipulated in the reservation
  • Violating building or homeowner association rules
  • Smoking inside the property
  • Unauthorized pets on the property
  • Parties or gatherings with excessive numbers of people
  • Noise disturbances
  • Illegal or immoral acts
  • Storing hazardous, poisonous, corrosive, or flammable substances

Damages do not include illegal acts such as theft, vandalism, arson, or acts that contravene local laws.

SUBSTITUTION – Should the property become unavailable during The Guest’s stay, Samson Waters reserves the right to relocate The Guest to a comparable property. If an agreement cannot be reached, The Guest may receive a refund of all monies paid, less credit card processing fees.

REFUNDS – If The Guest cancels their reservation, refunds are issued as follows:

  • 50% refund if canceled more than 60 days prior to the arrival date.
  • 25% refund if canceled 31-60 days prior to the arrival date.
  • No refunds if canceled less than 30 days prior to arrival.
  • No refunds for bookings between December 19th and January 7th.

PET FEES – A non-refundable pet fee is required for properties that allow pets. Any additional cleaning or damages caused by pets will be charged to The Guest’s credit card on file.

LIABILITY AND INTENT – Samson Waters and the property owner are not responsible for any accidents or injuries incurred by The Guest before, during, or after their stay. Samson Waters and its agents are not responsible for theft, lost or stolen items.

CONCIERGE SERVICES – Samson Waters provides concierge services, including transportation, tours, and private chefs, through third-party companies. Samson Waters is not liable for any injuries, damages, thefts, delays, or cancellations related to these services.

PHYSICAL DISABILITIES – Canadian properties may not conform to international standards for accessibility. Please consult with Samson Waters before booking to ensure the property meets your needs. If accommodations are not suitable for a disability and no prior consultation was made, Samson Waters will try to find alternatives but is not responsible for refunding funds paid.

RESPONSIBILITY – The Guest assumes all risk of damage to personal property, including household items, during their stay. The Guest agrees to hold the property owner and Samson Waters harmless from any claims. High-risk activities include but are not limited to skiing, snowboarding, and ATV rentals.

USE – The property is for residential purposes only. The Guest agrees to comply with all laws and restrictions. Smoking is prohibited, and a $150 fee may be charged if smoking is detected.

VENUE IN CASE OF DISPUTE – By booking with Samson Waters, The Guest agrees that any disputes will be resolved in the jurisdiction of the property location, as chosen by Samson Waters.