Guest / Concierge Services

Enjoy Life On Your Terms

Our custom concierge services are designed to cater to you every need and desire.  With a keen attention to detail, we specialize in creating dream experiences whether you're looking for a quiet week at the beach or all night festivities.  Let us plan your next experience in paradise to ensure it will be truly memorable.


For those who like to take things one experience at a time or simply looking to take advantage of one of our service offerings.  Whether you're looking for VIP service from the airport, want an unforgettable night out, looking for the top excursions, or want reservations at the best restaurants and bars, we've got you covered.  No request is too big or too small and you only pay for services you use.  And because we've been able to leverage our local networks, you often pay the same amount or less than you would if you were to book it on your own!  Please browse our Bronze, Silver, Gold packages below for a complete list of our service offerings which are available on demand.


Packages are based on a group of 4 people for a one week period.
Additional fees may apply for extended stays, larger groups or specialty items.
A minimum of one hour's service will be charged per request.
Items marked with an asterisk * include the cost of the product or service (additional charges may apply)
Please view our terms and conditions for package limitations.


Traveling to a destination can be a stressful experience with a long flight, finding a taxi/van to take you to your condo, having to go grocery shopping immediately after arrival, etc.  The Welcome To Playa Packages helps make your arrival a pleasant experience and get you enjoying the sun that much quicker.  Imagine arriving to the Cancun Airport where your shuttle/private vehicle is there waiting.  Once at your condo, you will find the the fridge stocked with all your favorite groceries and beer chilled to perfection along with any excursion/activity vouchers and reservation confirmations you've decided on before coming.  All that's left is for you to change and head to the beach!

Because of the strong relationships we've created with local partners, we've managed to negotiate discounted rates on many services.  With this, we've passed those discounts on to you and so the price you pay is near the price you would pay were you to purchase the products and services yourself!  So essentially, this package nearly pays for itself!!!

Package includes:

Return airport transfers
Groceries including beer, wine, liquor
Excursion planning services
Reservations & tee-times

Download our Grocery List:

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BRONZE - 1000$ 

Includes 15 hours of service
Private Airport Transfers to and from
Arranging Taxi/Limousine/Luxury Sedan
Reservations (tee times, restaurants, clubs, spa, etc.)
Child Care
Laundry/Dry Cleaning Pick-Up & Drop-Off
Personal Shopping Services
General Day to Day Errands
Grocery Pick-Up & Delivery (includes cost of groceries)

SILVER - 2000$ 

Includes all items within BRONZE category
Includes 25 hours of service
Excursion Planning
Cleaning services (weekly, pre/post event clean-up, etc.)
Live Events - concerts, festivals, etc.
Gym Membership/Personal Trainer
Interpreter/Translation Services
Language Tutoring
Pet Care
Arranging vehicle rental, pick-up, & drop-off
Real Estate Services

GOLD - 5000$ 

Includes all items within BRONZE & SILVER categories
Unlimited requests
Event Planning
Personal Chef
In-Home/Private Masseuse
Event Staff (bartenders, servers, greeters, valet, etc.)
Private & Personal Security
Professional Photography
Private Guide
Nanny Services
24/7 Emergency Services (we will respond to any request immediately)
Relocation Services